Library : [7th IWA Workshop in Yokohama Japan]

Day 1: Thursday, 2 February 2012

9:40-9:55 Framework

Helena Alegre Senior Vice-President & Chair of the Strategic Asset Management Specialist Group of IWA
　　　　　　　　　 Senior Researcher of Civil Engineering Laboratory - Portugal
　　 “On the Pathway to Water Utilities Mission -Focus on Asset Management and Customer Relations-”

9:55-10:45 Keynote Speech

Satoshi Takizawa Professor, University of Tokyo (Workshop Chair)
　　 “Asset Management in Water Utilities for Better Management and Customer Satisfaction”

11:00-11:45 Keynote Speech

Helena Alegre Senior Vice-President & Chair of the Strategic Asset Management Specialist Group of IWA
　　　　　　　　　 Senior Researcher of Civil Engineering Laboratory - Portugal
　　 “Asset Managers, Policy Makers and Customers Talking the Same Language -A Key for Moving Our Infrastructures into the Future ”

13:00-14:20 Case Studies; Trends in North America

Steve Wyton Manager of Corporate Project & Asset Management, The City of Calgary, Canada
　　“The Evolution of Asset Management in Canada”

Aurel Arndt General Manager of Lehigh County Authority, USA
　　“Generating Customer Support for Infrastructure Sustainability, National, State & Utility Initiatives: It’s All About Awareness”

14:35-15:55 Case Studies; Trends in Australia

Tom Mollenkopf Chief Executive Officer of Australian Water Association
　　“International Asset Management Benchmarking: Lessons from 2008 and Directions in 2012”

Paul Freeman General Manager of Asset Management, Sydney Water, Australia
　　“Sydney Water’s Critical Watermain Strategy ‒ Building Customer Impact into Decision Making”

Day 2: Friday, 3 February 2012

10:20-11:40 Case Studies; Viewpoint of Water Utilities

Hiroyuki Kondo Manager of Planning Division, YWWB
　　“Concept of Asset Management, Performance Indicator and Customer Publication in Yokohama WaterWorks Bureau, in Response to the 2011 Great East Japan Earthquake”

Walter Kling Vice President of IWA, Deputy Managing Director, Vienna Waterworks, Austria
　　“Historic Valuable Infrastructure, Modern Asset Management, Meeting Customers Expectations, －The Vienna Case Study”

11:40-12:20 Case Studies; Viewpoint of Water Association

Christopher Loughlin Chief Executive of South West Water Limited
　　　　　　　　　　　　　 Chairman of Water UK/ Board Member of WaterAid
　　“Water Industry Experience in the United Kingdom”

13:30-15:10 Panel Discussion

<Sustainable management of water utilities and Promoting Asset Management>

15:30-16:00 Summarizations by Chair

Satoshi Takizawa Professor, University of Tokyo (Workshop Chair)
　　“Summarizations”
　　“Message from Yokohama”